Returns And Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are unsatisfied with your purchase, simply send the un-opened item back within 7 days of your order's ship date and receive a full refund (less the shipping costs).

What if I need to return an item after 7 days?

Unfortunately items that are over 7 days from the ship date are taken back on a case by case basis. The buyer must notify the company using any of her hotlines on the desired return.

What if my item has been opened?

Items that have been opened are not eligible for a refund.

What do I do if I receive a damaged, expired or incorrect product?

If you receive damaged, expired or incorrect product, you must contact Customer Service within 48 hours of receiving your products. Contact customer service. Please have your order number from the enclosed invoice available. Products should be inspected immediately once delivered and any problems with damages or expired products need to be called in within 48 hours of delivery. 

 

To send an item back, simply follow these steps:

STEP 1:

call any of the hotlines on the website to give your details of return

STEP 2:

Write your name  on the outside of your package and mail it to:

SYLKEN LIMITED
20, kofo Abayomi Avenue
Apapa, Lagos.

 

Your return will be processed immediately after we receive it. 

More things to know...

All returns of "duplicate items" (items previously returned by the same customer from a previous order) are subject to approval. We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse. Please know that we are unable to issue checks or cash back for returned products. Items that can not be refunded directly back to your method of payment will receive an in-store credit. 

 

Our quality natural health products are directed towards promoting overall health, combating degenerative diseases and providing adjunctive nutritional support in the case of specific health conditions.

The company loves to build families (couples), focusing on men, women and children.

Contact us

  •  
    20, Kofo Abayomi Avenue, Airways Bus Stop, Wharf Road, Apapa, Lagos Nigeria
  •  
    Telephone: 08150191111,08150835000.
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